Answer messages from every account

Reply to Instagram, Facebook and WhatsApp messages from one inbox, with AI drafts, assignment and a done list.

Dakika 5 kusoma · Picha zinaonyesha Kahawa House, sehemu ya kazi ya mfano.

Mwongozo huu bado uko kwa Kiingereza. Tafsiri ya Kiswahili inakuja hivi karibuni.

The inbox

Open Engagement from the sidebar. The number next to it counts what's waiting for you.

Engagement → Messages
  • 1 Messages, Comments and Needs review are the three parts of Engagement.
  • 2 Show conversations from every account (All) or one platform. Open, Mine, Unassigned and Done above filter by status, and the search box finds any person or message.
  • Click a conversation to read it. The panel on the right shows who the person is and their history with you.

Reply

  1. 1.Type in the 4 reply box and press Enter to send (Shift Enter for a new line). Draft with AI writes a reply for you to check first.
  2. 2.If your AI agent wasn't sure how to answer, its draft waits above the reply box: press 3 Use reply to send it as it is or edit it first, or Dismiss it.
  3. 3.5 Assign the conversation to a teammate so everyone knows who's handling it.
  4. 4.Press 6 Done when it's sorted. It moves to the Done list and comes back if the person writes again.

Vizuri kujua

Instagram, Facebook and WhatsApp only let businesses reply within 24 hours of the customer's last message. Milar shows when that window has closed.

Needs review

With an AI agent switched on (Automations), it answers common questions by itself and hands the rest to you here: the customer's message, the agent's draft, and buttons to Send draft (after editing, if you like) or Discard.

Engagement → Needs review

Soma pia

Bado unahitaji msaada?

Timu yetu iko tayari kukusaidia, kwa Kiswahili au Kiingereza.