Social Media Inbox
for Teams & Agencies
Never miss a comment or DM again. Manage conversations from Instagram, Facebook, WhatsApp, TikTok, YouTube, and Threads in one unified inbox.
Every comment is an opportunity. Every DM is a potential customer. But when conversations are scattered across six different apps, messages get missed and response times suffer. A unified social media inbox brings every comment and direct message into one organized workspace where your team can respond quickly, collaborate seamlessly, and turn casual engagement into lasting relationships.
Everything you need in a social media inbox
Read, reply, assign, and organize conversations across every platform from one workspace.
Unified Inbox
DMs from Instagram, Facebook, and WhatsApp Business, plus comments from Instagram, Facebook, TikTok, YouTube, and Threads, in one workspace. No more switching between apps.
Contact Profiles
Everyone who messages or comments gets a contact profile with their platforms, comments, and conversations, so you always have context before you reply.
Alerts That Matter
Get notified about new messages, and set automations to alert your team about negative comments, mentions, or posts with an engagement spike.
Team Assignment
Assign conversations to teammates and filter by Mine or Unassigned, so everyone knows who is handling what and no message falls through the cracks.
AI Reply Drafts
AI labels the sentiment of every comment and drafts replies your team can edit and send. For DMs, an AI agent can answer 24/7 and hand off to you when it's unsure.
Filters & Search
Filter conversations by Open, Mine, Unassigned, or Done, show only questions in comments, and search by name or text to find what needs attention now.
Why teams need a unified social media inbox
Respond in Minutes, Not Hours
A unified social media inbox means you see every comment and DM in one place as it arrives. Respond faster and build stronger relationships with your customers.
One Place for Every Conversation
Stop juggling apps. Milar brings Instagram and Facebook comments and DMs, WhatsApp messages, and TikTok and YouTube comments into one organized workspace.
Scale Customer Support
Assign conversations, mark them done, and let the AI agent take the first line of DMs. Your social media inbox becomes a customer service channel that keeps up.
Manage conversations in three steps
Connect your accounts, organize your inbox, and respond faster than ever.
Connect your channels
Link Instagram, Facebook, WhatsApp Business, TikTok, YouTube, and Threads. New messages and comments start flowing into your inbox once connected.
Organize and prioritize
Use filters and sentiment labels to see what's urgent. Assign conversations to teammates and let the AI agent handle routine DMs.
Reply with AI assistance
Let Milar's AI draft contextual replies based on message content and sentiment. Review, edit, and send responses in seconds, not minutes.
Turn conversations into conversions
Social media is no longer just a broadcast channel, it is a primary customer service and sales touchpoint. When followers ask questions in comments, send DMs about pricing, or message you on WhatsApp, they expect fast, helpful responses. A social media inbox built for teams makes that possible at scale.
Milar's unified inbox brings your conversations into one place. You see Instagram and Facebook DMs alongside WhatsApp messages, and TikTok and YouTube comments next to Instagram ones. Filters let you focus on what matters most: unanswered questions, negative comments, or conversations no one has picked up yet.
For agencies managing multiple brands, the inbox becomes a command center. Switch between client workspaces in seconds, keep each brand's conversations separate, and use roles to control who can reply. Assign conversations so everyone knows what they own.
AI reply drafts are a game changer for busy teams. Instead of typing the same welcome message, FAQ answer, or thank-you note dozens of times, Milar generates contextual drafts. Your team reviews, personalizes if needed, and sends, replying faster without sounding robotic.
Frequently asked questions
Common questions about Milar's social media inbox.
A social media inbox is a central workspace that collects comments and direct messages from your connected platforms. Milar's inbox lets you read, reply to, and assign DMs from Instagram, Facebook, and WhatsApp, and comments from Instagram, Facebook, TikTok, YouTube, and Threads, without switching apps.
Yes. Milar supports replying to comments and direct messages on supported platforms directly from the unified inbox. Replies are sent through the platform's API and appear natively to the recipient.
Assign any conversation to a teammate. It appears under their Mine filter, and anyone can see what's still Unassigned. Reassign at any time.
Yes. AI labels each comment's sentiment and drafts replies your team can review, edit, and send. The AI inbox agent can also answer DMs on its own; when it isn't confident, its draft goes to Needs review instead. AI features use AI credits, included on paid plans.
Yes. Filter DMs by Open, Mine, Unassigned, or Done, filter comments to show only questions, and search by name or message text.
Never miss another message
Start free with a unified inbox for your comments and DMs, and turn more conversations into customers.