Automate replies and routine work
Set up an AI agent that answers messages, or rules that act when something happens, like thanking new followers or hiding spam.
4 min read · Screenshots show Kahawa House, a demo workspace.
Your automations
Each automation shows what starts it (the trigger, for example a new message) and what it does (the action, for example an AI reply), how often it ran and when it last ran. Use the 2 switch to pause or resume it. The icons on the right show its run history, edit, duplicate or delete it.
Create one
Press 1 Create Automation and choose the kind:
- Agentic: an AI agent reads incoming messages and answers in your words, following your rules and what you've told it about your business. When it isn't sure, it hands the conversation to Needs review instead of guessing.
- Procedural: a fixed rule. When something happens (a new follower, a comment containing a word, a new message), do something (send a template reply, hide the comment, notify someone, add the person to a funnel).
Tip
Start with one simple automation, such as answering "what are your opening hours?", watch its runs for a few days, then add more.